The Purple Painted Lady’s philosophy on customer service is simple.
Provide fantastic upfront help and information BEFORE a customer purchases product. Be awesome when it comes to packaging and shipping. And most importantly- be available to the customer AFTER they have received their product to answer any and all questions to ensure they are successful!
I feel the treatment you get AFTER the sale is often the most important too! And I will be there for you AFTER the sale! That means if you have questions or need help- you can call us! It is quite simple. So, if you are considering ordering any of the above products on-line- here are 6 attributes that set The Purple Painted Lady apart from all other options.
1. Our Level of Customer Service:
We care about you! If you are a customer of ours…..when it comes to customer service- The Purple Painted Lady will go above and beyond.
That means if you have a question in the middle of your project, something is not turning out the way you expected it to or are looking for some advice on how to approach your project- all you need to do is call me! Yep, that’s right! By purchasing from The Purple Painted Lady- you get a “Chalk Paint® Concierge” if you will! Or- if you are using any other product that we sell- do not hesitate to contact me for help. Not sure about a color- call me! There are no returns on paint and I want you to purchase products wisely and confidently. If you are a customer of mine- use me! Let me help you with color selection if needed!
Again- if you are a customer of ours…just hit my digits into your phone- and voila- you get a real person to talk to. (And yes- it will probably be me, Trish ~ The Purple Painted Lady!
My phone number is also noted on every piece of paper that accompanies your package to make it easy for you to find my contact information. (did you ever order something from a place and then you get it- and there is no contact information included on anything? That so annoys me. Thus why my phone number is on everything!)
And- since it seems many of our customers have “9-5 jobs” and are evening or weekend warriors- the probability of you having a problem after most shops are closed for the day can be pretty high. Since you cannot tell your wet paint to “hold on” and wait till the following day to dry till you can speak to someone – having a source that offers customer service that is almost 24X7 can be pretty darn helpful. (I do ask however, that if it is after 10pm Eastern Time, please email or text me) But by placing your order through me- The Purple Painted Lady, all you need to do is give me a call and mention your order number (and yes- I do check my ordering system) At that point- I am all yours! 585.750.6056
2. The Purple Painted Lady sells Chalk Paint® at the LOWEST price possible- $34.95 per quart!:
3. The Purple Painted Lady Always Has EVERYTHING In Stock!:
In one of my past lives- I was a software consultant for a Supply Chain company. What does “Supply Chain” mean? Basically, it means the management of goods through the whole cycle from distributor to you, the end customer. You want this flow to move without stops or bottlenecks or more importantly, delays! My focus in this past life was to help Fortune 500 companies (like Cisco, Subaru, Dell Computers, HP, Canadian Department of Defense to name a few) strategically forecast so they always had the right part in stock. I took this experience and apply it to how I run my business and manage inventory. But what does this mean to you? (see Item 4 Below)
4. SAME DAY Shipping:
If you place an order- be confident in knowing that The Purple Painted Lady has everything in stock! What does this mean in the end? With the team we have in place- your order ships the same day as you placed it. (note however, this is as long as your order came in before UPS picked up our packages) And when it comes to your package- I feel it should not just be a package- but rather- it should more like a present!
5. Awesome Instructions Are Included With Your Products:
Have you ever ordered product from a business and are all excited to receive it, then your package arrives and all that is in it is a quart of paint. You ask yourself, “what do i do now?” Well, when purchasing through The Purple Painted Lady every package goes out with 2 page instructions on the products you just bought. Why do we do this? Because the money you spend on your order- you worked hard for. We want you to get every single ounce of fabulous functionality out of the products we ship to you. We also want you to use the product correctly the FIRST time you try them!
6. We Offer The Lowest Flat Rate Shipping!:
Our low, flat rate shipping costs are strategically based on the amount of money you spend- NOT the weight or the distance between you and I. That means if you are 2 towns away or 15 states away- the shipping is the same. And just an FYI- the UPS cost you pay- is LESS than what our discounted rate is. I guarantee our shipping is the most competitive! (See chart below)
We are all committed to servicing you. Orders come through, but we all work hard and know that you do too. We do not take it lightly that you chose us to do business with. In fact, we are honored that you did so.
So, we hope you consider all of the above when choosing a website …a business to order your product through.